Scale Without Losing Margin & Breaking Customer Trust
You're great at selling, but delivery is getting chaotic. Customers are getting frustrated, your team is burning out, and you're worried about what will break next.
âś“ Lean Six Sigma Certified
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âś“ 8 Years in Executive-Level Operations
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âś“ Data-Driven Process Design
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âś“ Lean Six Sigma Certified | âś“ 8 Years in Executive-Level Operations | âś“ Data-Driven Process Design |
Does This Sound Familiar?
From Seed to Series C, growth always hides cracks until they widen. Early on, it’s scrappy. Things work because you’re close to every detail. As the team expands, that same scrappiness turns into structural risk.
“Who Owns This?”
As teams expand, accountability blurs. Without clear ownership, decisions stall and opportunities die in cross-functional limbo.
“We’re Fixing This….Again?!”
When quality depends on heroics, mistakes multiply. Rework burns cash, delays delivery, and crushes the morale of the team you worked so hard to build.
“We’re Stuck.”
The processes that got you here are now the very things holding you back. Every new customer adds more friction, not more momentum.
What We Fix
Growth-stage founders don’t need more "frameworks." You need to solve the problems that are costing you money and customers right now. We translate your growth pains into scalable gains:
Stop Losing Customers
Instead of "mapping friction," we find the broken handoffs between your sales, delivery, and support teams that cause chaos and lose you clients.
Stop Margins From Weakening
Instead of "connecting CX to performance," we find exactly where rework, mistakes, and slow support are silently eating your profits, so you can fix them.
Stop Burning Out Your Best People
When your team runs on "heroics," they burn out. We help you build simple, clear processes so everyone knows exactly what to do and how to deliver consistently.
How We Fix This: Your Path from Chaos to Clarity
We bridge the gap between your big-picture vision and your team's daily execution. Our process is simple and built on three steps.
Stabilize
First, we stop the bleeding. We work with you to find and fix the most urgent friction—the chaotic handoffs, service fires, or margin leaks that are costing you trust and money right now.
Systemize
Next, we build your operational backbone. We design the simple, repeatable processes that allow your team to deliver perfectly, every time, without heroics. This is how you make "good" delivery the new normal.
Sustain
Finally, we make it stick. We create simple ways to measure what matters and keep your teams and customers aligned, ensuring your business is built to handle the next stage of growth.
Who This Is For
I primarily partner with leaders at Seed through early Series C organizations, where operational complexity meets rapid growth. My work also benefits any organization ready to realign teams and processes for measurable results. Typical challenges fall into three buckets:
Your Delivery Keeps Breaking
Rapid growth is exposing weak handoffs and unclear responsibilities. Accounts are slipping, approvals are bottlenecked, and critical workflows are failing.
Your Losing Customer Trust
Processes that worked for 10 customers are failing for 100. This leads to inconsistent delivery, frustrated customers, and revenue loss.
Your Teams Are Misaligned
Your leadership bandwidth is stretched thin. Teams are working in silos, decisions lack clarity, and growth is slowing because your systems can't keep up with your strategy.
