Hi, I’m Diane. Nice to meet you.

Your customers are the reason you’re here. They’re the ones funding your growth, building your reputation, and keeping you in business. Yet too many companies lose sight of that fact. They chase dashboards and internal projects while customer trust quietly bleeds out through broken processes. I’m here to fix that.

My background blends two worlds that rarely overlap: the high-touch intuition of an executive partner and the data-driven rigor of a Lean Six Sigma practitioner. For 8 years I was the operational right-hand to leaders, designing the seamless rhythms that let them perform at their peak. I didn’t just keep calendars — I built systems that kept pressure off the business and precision on the client.

During my career, I earned my Lean Six Sigma Green Belt, drawn to the science of process design as the only real way to eliminate chaos. Later, when I founded my own firm, I committed fully and began pursuing my Black Belt — because operational discipline isn’t a side credential, it’s the backbone of how I work.

Now, I combine executive-level foresight with scientific process architecture to help companies build what they’ve been missing: operations that protect profit and customer trust. My role is diagnostic first, prescriptive second. Whether you need a full operating system re-architecture or a tighter customer journey, I build structures that don’t just look good on paper — they stick.

At the end of the day, customer trust is the only asset that compounds. Everything else is just cost.

My Guiding Principles

Revenue follows trust. When operations crack, it’s not just efficiency that slips — it’s the customer relationship. Every system I build is designed to protect the people who keep your business alive.

Customer Trust Is the Bottom Line

Revenue follows trust. When operations crack, it’s not just efficiency that slips — it’s the customer relationship. Every system I build is designed to protect the people who keep your business alive.

Systems Over Heroics

Businesses run on discipline, not daily firefighting. I don’t build around individual heroics; I engineer processes that deliver consistency at scale, so trust doesn’t depend on “who’s on shift.”

Leaders Make or Break It

Tools don’t fail. Leaders fail when they treat systems like side projects. I design structures that only work if leadership models them, because culture eats process for breakfast.

Proof in Practice: A Glimpse Into My Playbook

The systems I build aren’t hypothetical. They’ve been pressure-tested inside C-suites, finance teams, and law firms where precision meant protecting multimillion-dollar budgets and reputations. That same playbook is what I now apply to leaders who can’t afford mediocrity.

  • Context: A Sale Dept. within a fast-growth firm running its recruiting process on a 10,000-line spreadsheet and wasting $11,000/year on a broken hiring tool.

    Challenge: Recruiting felt like roulette. Misaligned candidates poured in, and there was no structured way to onboard or retain talent.

    System I Built:

    • Cut the wasteful software spend immediately and stood up a lean, stopgap ATS to stabilize the current hiring round.

    • Partnered with executives to define hiring goals before building the company’s first repeatable onboarding program.

    • Embedded engagement checkpoints into the process so hires actually stuck.

    Result: Time-to-hire dropped 23%. $11,000 in tool spend was freed up for reinvestment elsewhere. Engagement scores rose post-onboarding, proving the new system wasn’t just efficient — it worked for people.

    LSS Lens: Diagnose before you prescribe. Streamline flow, standardize the process, and repurpose wasted spend into value.

  • Context: A newly created team with a brand-new executive. No processes, constant overspend on T&E, and meetings that drained hours without delivering alignment.

    Challenge: The team was operating in chaos: calendars ad-hoc, communication fragmented, and expenses spiraling.

    System I Built:

    • Built the executive’s operating rhythm from the ground up: 1:1s, weeklies, bi-weeklies, cross-functional syncs, and peer-exec touch points.

    • Standardized meeting structure with agendas, dashboards, and escalation protocols to turn conversations into action.

    • Designed the team’s first travel & expense playbook: approved vendors, pre-trip booking templates, and budget guardrails.

    Result: Meeting productivity shot up, reducing wasted leadership time. T&E spend was cut by 19% year-over-year, creating predictability and control. The team went from chaotic newcomer to a credible peer inside the org.

    LSS Lens: Standardization and process discipline reduce waste in both time and money — and create legitimacy for new teams fast.

  • Context: Attorneys losing billable hours because admin support was inconsistent and error-prone.

    Challenge: Inconsistent EA knowledge meant mistakes, rework, and attorney time drained away from high-value client work.

    System I Built:

    • Audited EA workflows and standardized them into a single playbook.

    • Introduced mini-trainings to level the skill set across assistants, raising the floor for support quality.

    • Aligned procedures with firm leadership so standards had weight and adoption.

    Result: Reduced rework, increased consistency, and freed attorneys to focus on billable client work. Direct impact: higher output, smoother client service, and improved morale among both attorneys and staff.

    LSS Lens: Eliminate variation, streamline flow, and use training as a control mechanism to sustain quality.