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Operations Diane Bonheur Operations Diane Bonheur

IRROPS Recovery: The Operating System That Keeps a Bad Day From Becoming a Bad Week

Disruption is inevitable. Multi-day operational meltdowns usually aren’t. This article lays out the minimum recovery operating system that turns IRROPS from heroics into repeatable execution: clear decision rights, synchronized communications, feasibility checks, station-level guardrails, and a rhythm that produces decisions instead of debate.

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Operations Diane Bonheur Operations Diane Bonheur

The €50 Part That Grounded an Airline

Small, low-cost inputs can trigger massive operational failures. Finnair’s €50 seat cover grounded eight aircraft, showing how minor supplier process errors cascade into high-cost disruptions. Learn how Lean, Poka-Yoke, and supplier quality management can make failures invisible and protect your supply chain and margins.

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Operations Diane Bonheur Operations Diane Bonheur

Overbooking Is Quietly Becoming a Fragile Lever

Overbooking still generates revenue but the operational world it depends on is eroding. Tighter no show rates, thinner buffers, cascading delays, louder passengers, and rising regulatory pressure are turning a once reliable lever into a growing liability. Airlines that modernize the process with predictive freezes, early volunteer systems, and smarter network reallocation will protect margin and stay ahead.

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Operations Diane Bonheur Operations Diane Bonheur

The Hidden Margin Lever in Airline Staffing

Airlines can stabilize yield and defend pricing power by designing reliability through smarter crew utilization. Predictive scheduling, surge-ready systems, and strategic crew deployment help carriers reduce fragility, protect high-fare customers, and hold margin when capacity growth isn’t an option.

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Capital & Incentives Diane Bonheur Capital & Incentives Diane Bonheur

The Quiet Death of First Class: A Strategy Story, Not a Luxury One

Luxury isn’t disappearing. It’s moving. Airlines aren’t killing First Class because travelers stopped wanting premium experiences. They’re killing it because the economics, customer behavior, and operational math don’t justify the space anymore. While luxury hotels double down on exclusivity, airlines are quietly ripping out their most prestigious cabins to chase yield. Same economic storm. Two completely different playbooks.

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Operations Diane Bonheur Operations Diane Bonheur

When Newark Drags Down Global Partners

Newark’s gridlock doesn’t stop at the runway. For international partners like Lufthansa and Swiss, delays at United’s hub ripple through joint ventures, revenue pools, and premium traffic flows. It’s a silent leak that hits P&Ls, loyalty, and competitive positioning long before anyone calls it a crisis. If your network depends on Newark, you’re already exposed—the only question is whether you’ll act before the market does.

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Operations Diane Bonheur Operations Diane Bonheur

Newark’s Congestion Crisis — Strategic Levers and the Lean Six Sigma Playbook

Newark’s congestion isn’t just stranding planes. It’s draining revenue through customer churn, yield compression, and operational waste that compounds across the network. Part 2 shifts the focus from diagnosis to strategy, highlighting where airlines still have leverage. From premium traveler defection to Lean Six Sigma flow redesign, we break down how disciplined action can turn a structural tax into reclaimed profit.

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Operations Diane Bonheur Operations Diane Bonheur

Newark’s Congestion Crisis: How We Got Here

Newark’s congestion crisis isn’t just operational chaos. It’s a slow financial bleed—one that shows up as stranded assets, capped revenue, and customer defection. Airlines have treated the problem like bad weather, but the structural inefficiencies are fixable if they choose to act.

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Operations Diane Bonheur Operations Diane Bonheur

Lean in Aviation: The Blueprint for Operational Excellence and Profitability (Part 1)

The aviation industry generates over a trillion dollars in revenue but earns an average profit of only seven dollars per passenger. With margins this thin, even small inefficiencies can erase millions. Flight delays, baggage mishandling, and maintenance overruns are not minor annoyances; they are direct threats to profitability and reputation. This article explores how Lean Six Sigma turns those cracks into opportunities.

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